Faqs

How can I know what size I need since the doctor has not prescribed it for me?

All products have measurement tables. We need the measurements based on the table you see on the product you are interested in. In case you cannot do the measurement yourself, you can visit the nearest store and we will do the measurement for you.

If I am between 2 sizes. How do I know which size to choose?

If there is an edema, we would suggest you to choose the larger size, otherwise you can choose the smaller one for better support and safety.

Do you serve patients via public reimbursement system? How can I know if the product I am interested in, can be prescribed?

Our company is a contracted provider with the National Organization for the Provision of Health Services (EOPYY). Regarding the product you are interested in, our staff will guide you thoroughly.

I have a doctor's prescription; however, I cannot find which product is the one I need from the e-shop. Could you help me?

Our experienced staff is always at your disposal to help you with anything you need and to guide you fully, either by phone or in our physical stores.

If I place an order from the e-shop, can I receive it at one of your stores and do not pay the shipping cost?

Of course, there is that possibility. You may choose the store of your preference and receive your order during store hours.

Is there extra cost for cash on delivery if I don't pay by card?

The extra cost of cash on delivery is €1.60.

Can I cancel an order if I have already paid by credit card?

If you want to cancel your order, the money can either be refunded immediately, or credited to the next order.

How can I be informed about offers?

You may follow us on social media (Facebook/Instagram/TikTok) and stay tuned about our offers.

How can I learn the price for products that are not listed?

You can call us at +30 210-6775555 or send us your enquiry via the contact form.